SHIPPING POLICY

1. Your order will be processed as soon as we have confirmed receipt of full payment and all order details.
2. Your order is shipped directly from our warehouse to you through the appointed courier service that provides the safest shipping to reach you. We send orders to Malaysia and Singapore addresses, except P.O. Box addresses.
3. We offer a standard delivery service for both local and international shipments, and customers do not have the option to select a different delivery company.
4. We will deliver to the addresses specified in the shipping information you provided during your purchase. Please make sure to furnish accurate address details and a reachable phone number when finalizing your order.
5. We will not assume responsibility for any losses or damages that may occur if an inaccurate shipping address or an unattainable phone number is provided.
6. Customers are required to monitor the status of their parcel after receiving the shipping confirmation email.
7. There is a possibility that the courier delivers on weekends; rest assured that they will contact you in advance.
8. If the parcel can't be delivered after two attempts, your order will be canceled, and the parcel will be returned to our warehouse.
9. There is strictly no refund for shipping fees.
10. At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier.
11. By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged. Should the seal be broken, please check the contents of the parcel, and you may refuse to sign for the parcel.
12. We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.
13. We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.
14. We reserve the right to amend this policy at any time without prior notice.

Local and International Delivery

Estimated delivery timeframe:

West Malaysia: 3–5 working days.
East Malaysia: 5-8 working days.
Remote area: Additional 2-3 working days.
Singapore: 3-5 working days.

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to urges in online order volumes.

West Malaysia: Additional 3-5 working days.
East Malaysia: Additional 3–7 working days.
Remote area: Additional 3–7 working days.
Singapore: Additional 3-5 working days.

The estimated duration mentioned above encompasses the time needed to handle your order internally and the shipping time provided by the courier.

1. In general, your order will be shipped within 2 business days.
2. During peak seasons and festive periods, delivery may take longer. We advise you to place your order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc. to avoid any late shipments.
3. If your order is more than 80 KG for local delivery, please ensure your delivery address allows a 3 or 5-ton truck to enter your premises.

International Orders

Currently, we offer delivery services exclusively to Singapore.

Currencies:

1. All prices displayed on our website, in the shopping cart, and during checkout are denominated in Malaysia Ringgit (MYR).
2. Your payment to us will be in MYR.
3. Do note that most banks and credit card issuers impose transactional and currency exchange fees for international purchases made in foreign currencies. These charges are the sole responsibility of the buyer.

Goods and Service Tax:

1. All prices displayed on our website include Malaysia's Sales and Service Tax (SST), which is a tax imposed on domestic consumption.
2. If you choose to export any of our products, it's entirely your decision. In any case, please note that SST will not be zero-rated.
3. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Free Shipping

1. Enjoy free delivery in Peninsular Malaysia for orders above RM150 per order. This applies to Standard Delivery with a maximum parcel weight of 20kg.

Partner Shipping Company

Peninsular Malaysia: Ninjavan / PickUpp / J&T / GO / CityLink

East Malaysia: Teleport

Singapore: Teleport / Cargo4u

Shipping Rates

1. To determine the shipping cost incurred for your order, please input the parcel weight in the Shipping Calculator below. The shipping charges are calculated based on the chargeable volumetric weight or actual weight, whichever is greater.
2. There are no weight restrictions that apply to an individual order.
3. However, each parcel is subject to a 30kg weight limit.
4. Therefore, please be informed that any order that weighs more than 30kg will be split into smaller parcels (30kg each).

Order Tracking

1. Upon confirming your order, an invoice email will promptly follow to acknowledge its receipt.
2. Once your parcel is prepared for shipping, you will receive a Delivery Confirmation email containing a designated tracking code.
3. Easily monitor the progress of your order (accessible here) by entering the tracking code in the provided search field.
4. Please note that there might be a slight delay of a few hours before the tracking code becomes active within the system after you've received the Delivery Confirmation email.
5. Should you not encounter any delivery updates within a week of receiving the confirmation email, we kindly ask you to reach out to our dedicated customer service via email at ecom_helpdesk@mrdiy2u.com for further assistance. Your satisfaction is our priority.